When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order.

Forms submitted over this website do not use tracking technology. The details submitted will be processed by Equestrian World UK Ltd and will only be used to process a requested order. Details submitted will not be passed on to any third party or organisation.

Telephone ordering

Telephone orders are welcome and we are always available to answer your questions and advise you on sizing, etc.

Order Hotline: +44 (01491) 628548
Fax Orders: +44 (01491) 628968

Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.30pm
Sunday 10.00am - 3.00pm
Office Closed Bank Holidays

All times are quoted in GMT (Greenwich Mean Time).

14-Day Approval

We offer 14 days unconditional approval on any item purchased from our website. We will supply a full refund (excluding postage & packaging) on any item returned unspoiled within 14 days. Alternatively you may simply exchange the item.

Payment Options

Payment Using Secure Web Server or Telephone

Payment can be made using Visa, MasterCard, Delta, American Express & Switch either using our secure server or over the phone. Please have your card number, expiry date and in the case of switch, issue number, at hand when calling.

Payment by Cheque

If you wish to pay by cheque, please print out the shopping cart page and forward with appropriate payment to

Equestrian World UK Ltd
Manor Farm
Peppard Common
Henley-on-Thames
Oxon
RG9 5LA

Cheques should be made payable to Equestrian World UK Ltd and should be made out in pounds sterling. Please allow 6 days for clearance on cheques before any
goods are dispatched.

Postal Charges

Mainland UK

To cover the cost of postage & packaging a standard charge of £6.50 will be added to all orders up to 25kgs. Customers placing orders over this weight limit will be notified of charges before dispatch.

Off-shore UK and World Wide Destinations

We are happy to send items abroad and will be pleased to quote for transportation anywhere in the World.

Delivery

If the goods are in stock, then dispatch is the same day for orders placed before 12.00pm. Under exceptional circumstances or demand, please allow up to 28 days for delivery.

Returns, Exchanges & Complaints

We will gladly exchange any item or issue a refund, if the item is returned unsoiled and unused, within 14 days of receipt (a refund will be made less the cost of postage & packaging).

Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately and if necessary the item may have to be returned to the manufacturer for testing. In these cases 28 days must be allowed. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Postages costs will be reimbursed for justified damages.

Please note:

Due to health & hygiene hazards involved with the inspection of clothing, footwear and equipment, we regret that we are unable to handle any item unless it is clean & dry (Health & Safety at Work Act 1974).

If you have any complaints about this website or any products or services offered, please e-mail your comments to sales@equestrianworld.co.uk we will endeavour to reply to all e-mails within 5 working days.

Price changes & VAT

Every effort is made to maintain the prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue any item from this list and change prices as and when necessary.

All prices included in the website are inclusive of VAT at the current rate of 17.5%, unless otherwise indicated. Items that are zero-rated are marked as such.