We will gladly exchange any item or issue a refund, if the item is returned unsoiled and unused, within 14 days of receipt (a refund will be made less the cost of postage & packaging). Unfortunately we cannot accept hats or body protectors due to health and safety regulations unless faulty. Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately and if necessary the item may have to be returned to the manufacturer for testing. In these cases 28 days must be allowed. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Postages costs will be reimbursed for justified damages. Please note: Due to health & hygiene hazards involved with the inspection of clothing, footwear and equipment, we regret that we are unable to handle any item unless it is clean & dry (Health & Safety at Work Act 1974).